Refund policy

14-day returns

You may request a return of an eligible, non-personalized item within 14 calendar days after delivery. Email derevodesigns@gmail.com with your order number and the item you would like to return.

Return condition

Items must be new and unused, in the same condition in which they left our care. Please return all accessories included with the item, including any pegs, cards, stands, dice or pouches that were part of your purchase.

How to return an item

Contact us before sending your return. We will provide approval, return instructions and the return address. Mail the approved return within 7 calendar days after approval. Please pack it securely to protect it in transit; we recommend a tracked shipping service.

Return costs and refunds

For change-of-mind returns, the buyer pays return postage. Original shipping charges are non-refundable. We do not charge a restocking fee.

Once we receive and inspect your return, we will confirm whether it meets the return conditions. Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may take additional time to post the refund.

International returns and duties

Contact us before returning an international order. Import duties and taxes collected at checkout may already have been remitted to customs and are not always recoverable after shipment. We will refund any recoverable duty amount returned to us, but we cannot promise a refund of duties that customs or the carrier does not return. The buyer remains responsible for approved change-of-mind return postage and any return customs documentation.

Personalized items

Personalized items, including items engraved with a name, message or other customer-specific design, are excluded from change-of-mind returns.

Damaged, defective or incorrect items

If your order arrives damaged, is defective or contains an incorrect item, please contact derevodesigns@gmail.com with your order number and details of the issue. Photos of the item and packaging can help us resolve it.

These issues are handled separately from change-of-mind returns, including for personalized items. The 14-day change-of-mind window, return-postage charges and personalization exclusion do not limit any rights or remedies you have under applicable consumer protection law.